Thank you for shopping at petfficient.com. We value your satisfaction and want to ensure that you are completely happy with your purchase. Please read this Refund Policy carefully to understand our refund process.
Returns and Refunds
We accept returns and provide refunds for eligible products within 30 days of the original purchase date. To be eligible for a return and refund, the following conditions must be met:
- The product must be unused, in its original condition, and in the original packaging.
- The product must be returned with all original accessories, manuals, and other included items.
- The product must not be a non-refundable or final sale item, as indicated on the product page or during the checkout process.
- The product must be returned with a valid proof of purchase, such as an order confirmation or receipt from petfficient.com.
If you are eligible for a refund based on the above conditions, the refund will be processed in the original form of payment used for the purchase. Please allow up to [insert number of business days] for the refund to be processed and reflected in your account.
Shipping and Handling Fees
Shipping and handling fees are non-refundable, unless the return is due to our error or a defective product.
If you need to return a product, you are responsible for the cost of return shipping, unless the return is due to our error or a defective product. We recommend using a trackable shipping method to ensure that the product is returned to us safely.
We do not offer direct exchanges for products. If you wish to exchange a product for a different item, please return the original product for a refund and place a new order for the desired item.
If you have any questions or concerns about our refund policy or need assistance with a return, please contact our customer service team using the contact information provided on petfficient.com.